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. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. This answer explains how to format a WD drive for use on Windows and macOS. This answer explains how to erase a WD drive in Windows OS and macOS.
Some external portable drives support both, but the majority support only USB 3.0 (which is also compatible with USB 2.0). Thunderbolt is mostly built-in by default on Macs, though that's likely to change over time.
This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra). WD Discovery Online User Guide. This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. Direct Attached Storage Online User Guide and Solutions. This article explains how to safely eject a USB device from a computer. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.
This answer explains how to format a WD drive for use on Windows and macOS. This answer explains how to erase a WD drive in Windows OS and macOS. This article explains how to download and install WD Discovery without or restricted internet connection. WD Backup Online User Guide for Information, Configuration and Solutions. Acronis True Image WD Edition Online User Guide for Information, Configuration and Solutions. WD Community It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem.
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I'm sorry, but those 16 inches are more than enough to damage a drive. The drive is probably physically damaged. It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution.
Joe Well, yeah. Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you. Dropping included, you have several kinds of issues that arise that can cause a drive not to read.
The drive itself is broken, which means you can only possibly retrieve your data through data reco.